01the service and your agreement
these terms apply to purchases and use of ela, a discord-delivered automation service for e-pal, offered under the grace brand. “we”, “us” and “our” refer to the operator of ela. “you” means the person purchasing or using the service. enquiries and complaints can be sent to:
grace
[email protected]
ela provides access to a bot and the features included in your chosen tier. it can carry out enabled tasks through your connected e-pal account, including posting, account activity, messaging, order handling and other supported automation. no physical product is shipped.
review the plan description, these terms and our privacy policy before paying. your purchase is governed by the information and terms provided when you place the order. a custom written agreement identifies any additional scope. nothing here removes a mandatory consumer right or reduces a more favourable promise already made to you.
02discord access and delivery
you must join the ela discord server and have an eligible discord account to receive and use the bot. you also need an e-pal account you are authorised to connect and an internet connection for setup and interaction. some features may require a compatible browser or an active device; sentry supports remote connectivity for the functions included in that plan.
access is granted to your discord account after payment and the necessary account details have been matched to your order. our activation timeframe is: within 5 minutes of successful payment. we will confirm activation and the applicable access dates. for the server invitation or activation assistance, email [email protected] with your order reference and discord id. do not send session credentials by email.
we will provide your order details and applicable terms in a form you can keep, such as an email or attachment. if we cannot supply the purchased service within the agreed timeframe, contact us to arrange delivery or the cancellation and refund you are entitled to. you must satisfy the relevant platforms’ age requirements and have legal capacity to purchase, or a parent or guardian must purchase and supervise where permitted.
03plans, prices and renewals
| plan | what you purchase |
|---|---|
| monthly, paid once | one month of access to the selected tier, with no automatic renewal. your activation confirmation states the access dates. buying another month is a separate choice. |
| monthly, auto-renew | available only when expressly selected and shown at checkout. shopify bills the disclosed amount at the disclosed monthly interval until cancelled. we align your access with the billing dates and resolve any activation delay so you receive the access paid for. |
| lifetime | one payment for ongoing access to the purchased lifetime tier for the operating life of the ela service. it has no scheduled monthly expiry or renewal fee. it is not a promise that ela or a third-party platform will exist forever. commitments about included future plugins remain part of your purchase. |
| custom | only the deliverables, features, price, duration and delivery schedule agreed with us in writing before payment. the amount and scope entered on the buy page must match that agreement; entering a request does not make an unagreed project accepted. |
prices on the buy page are in pounds sterling unless a different currency is explicitly shown. review the total, including any applicable taxes, before authorising payment. monthly and lifetime checkout is provided by shopify and its payment services. custom checkout lets you choose sumup (the default) or shopify; each opens its own secure payment page. a custom sumup payment is a one-time payment and does not create a shopify order or subscription. we do not collect full payment card numbers or card security codes through the ela bot or website.
we will not silently convert a one-time purchase into a subscription or charge an unagreed custom amount. if a price or scope error prevents fulfilment, we will explain it and offer a refund or a corrected agreement for your approval. future price changes will not increase a completed one-time purchase. a recurring price change requires advance notice and the opportunity to cancel before it takes effect.
04cancelling a plan
a paid-once monthly plan has no future billing to cancel. for an auto-renewing plan, use the subscription-management link in your shopify subscription email or the manage a monthly plan section. use the email address associated with your purchase. if you cannot access the portal, email [email protected] and clearly ask to cancel future renewals.
cancel before the next scheduled renewal to stop that charge. cancellation normally leaves access available until the end of the period already paid for. an email request received before renewal will be honoured even if we process it later; contact us if an intervening charge needs correcting. deleting your discord account, leaving the server, stopping a module or disconnecting e-pal does not by itself tell shopify to cancel a subscription.
ending future renewals is separate from asking for a refund. the cooling-off and service-problem rights below still apply. there is no cancellation penalty.
05consumer cancellation and refunds
if you purchase as a consumer and the statutory distance-contract cancellation right applies, you can cancel within 14 days starting the day after the contract is made, without giving a reason. email [email protected] with a clear cancellation request and enough information to identify the order. you may use the form below, but it is optional.
activation alone does not waive that right. if you expressly ask us to start a service during the cancellation period, a proportionate charge for the service already supplied may apply only where we gave the required information and obtained a valid express request. we will not rely on a pre-ticked box or these terms alone as that request. any loss of cancellation rights for fully performed services or separately supplied digital content requires the legally necessary express consent, acknowledgement and confirmation.
where a refund is due following statutory cancellation, we will issue it within 14 days of being informed, using the original payment method unless you agree otherwise, without a refund fee. a custom purchase is not automatically excluded merely because it has a personalised brief. after a cooling-off period, a change of mind does not automatically create a right to a refund for access already supplied; your rights for non-delivery, faults and misdescription remain.
we must supply what we agreed with reasonable care and skill. report missing access or a material fault to [email protected]. depending on the circumstances and applicable law, remedies can include putting the service right, repeat performance, a price reduction, cancellation or a refund. experimental status or a third-party dependency does not remove those obligations.
optional email cancellation form
to: grace; [email protected]
i give notice that i cancel my contract for the following ela service:
plan / order reference:
order date:
customer name:
checkout email:
date:
06your account and responsible automation
- connect only accounts you own or are specifically authorised to operate. keep your session information secure and tell us promptly if access may be compromised.
- use features within applicable law and the rules of e-pal and discord. buying ela does not grant permission from either platform or override their account restrictions.
- review and control the tasks you enable, including scheduled posts, replies, order acceptance or rejection and sentry. enabled tasks may run while you are away or, where supported, while your device is off.
- use messaging and client tools only where you have an appropriate lawful basis and any required permission. do not send spam, harass people, evade opt-outs, misuse client information or impersonate another person.
- do not exploit vulnerabilities, bypass access controls, share or resell bot access without permission, disrupt the service, probe accounts you do not control, or attempt to obtain other people’s session data.
- treat community members and staff respectfully. threats, targeted abuse, harassment and repeated disruptive behaviour are not acceptable. disagreements, honest criticism and good-faith complaints are not misconduct.
you retain ownership of your configurations and supplied content. you permit us to process them as necessary to deliver the enabled service. you are responsible for having the rights and permissions needed for that content. our code, branding and service design remain owned by us or our licensors; your purchase provides the agreed access, not ownership of the bot.
07suspension, bans and review
we may restrict features, suspend access or ban an account where reasonably necessary to address exploitation, attempts to break the bot, security threats, serious or repeated community misconduct, unlawful use or a material breach of these terms. we may also suspend unpaid access where a payment genuinely remains due.
we will act proportionately, explain the reason and give an opportunity to resolve the issue where practical. urgent security or safeguarding concerns may require immediate action; we will explain afterwards unless doing so would be unlawful or compromise an investigation or another person’s safety. email [email protected] to ask for a review and provide relevant information.
a ban is not an automatic forfeiture of all payments. any refund or deduction will reflect the service supplied, the circumstances and your legal rights. we will not retaliate against a good-faith vulnerability report, consumer complaint or lawful payment dispute. if we end an auto-renewing service, we will also arrange to stop future subscription charges.
08platform dependencies and changes
ela relies on e-pal, discord and other infrastructure. their updates, outages, limits or enforcement decisions can affect individual features and connected accounts. we do not promise a particular exposure ranking, number of clients, response-time result, order volume or income. “24/7” features describe intended continuous operation, not an uninterrupted-uptime guarantee.
we may make reasonable security, maintenance and compatibility changes. we will explain material changes affecting purchased access and avoid removing core paid functionality without an appropriate solution. where a material change or service closure prevents us from fulfilling a purchase, we will discuss the applicable continuation, cancellation or refund remedy. a lifetime label does not let us end the service arbitrarily to avoid our obligations.
these terms do not retrospectively shorten earlier lifetime promises or replace a more favourable agreed custom scope. new terms will be dated and made available. changes affecting an existing contract require the notice or agreement required by law.
09our responsibility and resolving concerns
we remain responsible for losses caused by our breach that were reasonably foreseeable when the contract was made. we do not exclude liability where the law does not allow it, including for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. nothing here limits mandatory consumer protections or your data-protection rights.
we are not responsible for a platform decision or your own unauthorised actions simply because you use ela, but this does not excuse a failure by us to perform our obligations. contact [email protected] with your order reference and concern so we can investigate and propose a resolution. you retain the right to seek independent advice, use an available payment-provider dispute process or bring a claim in a court available to you under applicable law.
the law applicable to your contract determines your rights. these terms do not require a consumer to give up mandatory protections or access to their local courts where those rights apply.
10independent service
ela is an independent service and is not affiliated with or endorsed by epal, inc. or discord. their names and trademarks belong to their respective owners.